Disclaimer, terms of use and privacy

1. About this page

This page explains how you may use the websites and communication channels of Helping Hands Immigration Consultancy Inc. ("Helping Hands", "we", "us"), including hhimmigration.com, hhimmigration.ca, our social media, WhatsApp, email and printed materials (together, "our platforms"). By using our platforms you agree to these terms. If you do not agree, please do not use them.

2. Who we are

Helping Hands Immigration Consultancy Inc. is an immigration consulting practice. Our consultant, Manvir M Sharma, is a Regulated Canadian Immigration Consultant (RCIC-IRB), licence R707626, licensed by the College of Immigration and Citizenship Consultants (CICC). You can verify the licence on the CICC public register.

An RCIC is not a lawyer. We only provide services that an RCIC-IRB is authorized to provide. Where a matter requires a different professional or a separate provincial authorization, we will tell you and, where appropriate, refer you.

3. General information, not advice

Content on our platforms, including articles, guides, videos, social media posts and replies to general questions, is general information only. It is not legal or immigration advice for your situation and should not be relied on as such. Immigration law, policies, forms, fees and processing times change often, sometimes without notice, and published content may be out of date. Always confirm current requirements with Immigration, Refugees and Citizenship Canada (IRCC) or obtain advice from a licensed professional before you act.

4. When a professional relationship begins

Visiting our website, sending a message, booking or attending a paid consultation, or completing an inquiry or assessment form does not make you our client and does not mean we will represent you. A representation relationship begins only when both you and we sign a written service agreement (retainer) and any required IRCC representative forms. Until then, we have no obligation to act for you, to monitor deadlines or to submit anything on your behalf.

A consultation provides an opinion based only on the information you share in it. It is not a review of your full file.

5. No guarantee of outcome

We do not and cannot guarantee that any application, permit, visa, sponsorship, appeal or other request will be approved, or how long it will take. All decisions are made solely by IRCC, the Immigration and Refugee Board, the Canada Border Services Agency, provincial authorities or other decision makers. Any estimate we give of timelines or chances is an opinion, not a promise. Past results, reviews and testimonials do not predict the outcome of your case.

6. Your responsibility for accurate information

Our advice and work depend on the information and documents you give us. You are responsible for making sure they are true, complete and up to date, and for telling us promptly about any change, including changes in marital status, address, employment, travel, criminal or immigration history.

Giving false or misleading information, or withholding relevant facts, can lead to a refusal and to a finding of misrepresentation under Canadian immigration law, which can include a ban from applying for five years. We will not knowingly submit false or misleading information or documents. We may end our services if we learn that information or documents provided to us are not genuine.

7. Fees and payments

Our professional fees, payment schedule and refund terms are set out in writing in the service agreement before work begins. The consultation fee is stated when you book. Government processing fees, biometrics, medical exams, translations, police certificates, courier and other third party costs are separate and are your responsibility unless the agreement says otherwise. Fees paid to us are not a payment to IRCC.

8. How we contact you, and scam protection

We contact clients only from 873-673-8394, our WhatsApp on that number, and email addresses ending in @hhimmigration.com. We will never ask you to pay money into a personal account, by gift card or by cryptocurrency, and we will never promise a guaranteed visa or a job offer for a fee. If someone contacts you claiming to represent us in any other way, do not pay and let us know.

WhatsApp, email and online forms are not fully secure. Please do not send passports, identity documents or other sensitive records until we have asked for them as part of a signed engagement. We aim to reply to inquiries promptly but cannot promise a reply within a specific time, and messages do not stop any deadline.

9. Privacy and personal information

We collect personal information you choose to give us (such as your name, contact details and information about your immigration situation) to answer your inquiry, provide consultations and services, meet our professional and legal obligations, and keep records required by the CICC.

Our website uses Google Analytics to count visits and understand which pages are useful. It collects technical information such as pages viewed, approximate location and device type, using cookies. We do not sell personal information. Some service providers we use (for example website hosting, email, WhatsApp and Google) may store information outside Quebec or Canada.

We keep client files for the period required by our professional rules and then destroy them securely. You may ask to access or correct your personal information, or withdraw consent where applicable, by writing to the person in charge of the protection of personal information, Manvir M Sharma, at intake@hhimmigration.com.

10. Translation tool

Our website offers an automatic translation tool provided by Google. Machine translations may contain errors, especially for legal and immigration terms. The English version of every page is the official version and governs if there is any difference.

11. Reviews and testimonials

Reviews shown on our platforms are from real clients, usually shown with a first name and initial. They describe individual experiences and are not a promise that you will receive the same result.

12. Links to other websites

Our platforms may link to government and third party websites for convenience. We do not control those sites and are not responsible for their content, accuracy or privacy practices. Always rely on official government sources for current forms and requirements.

13. Use of our content

Unless stated otherwise, the text, guides, images, logos and design of our platforms belong to Helping Hands Immigration Consultancy Inc. You may share a link to our pages, but you may not copy, republish or sell our content without written permission. If you believe any content on our platforms uses your material without permission, contact us and we will review it promptly.

14. Limitation of liability

To the fullest extent permitted by law, Helping Hands, its directors, consultants and staff are not liable for any loss or damage arising from your use of our platforms, or from relying on general information published on them without a signed service agreement. Nothing in this page limits any responsibility we have to clients under a signed service agreement, our professional obligations to the CICC, or any rights you have that cannot be limited by law.

15. Concerns and complaints

If you have a concern about our services, please contact us first at intake@hhimmigration.com so we can try to resolve it. You also have the right to file a complaint with the College of Immigration and Citizenship Consultants.

16. Governing law and changes

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. We may update this page at any time. The date at the top shows when it was last updated, and continued use of our platforms means you accept the current version.

Questions about this page? Email intake@hhimmigration.com or call 873-673-8394.